Frequently Asked Questions

There’s a probability that your generated license file is broken. You need to re-download the license file from our member area and delete the old license file.

Make sure there is no other extension such as “.txt” or numbers such as “-1” or “(4)” after the file name “ProductName.kuassa”.

If you haven’t created your member area, please follow the instruction here: https://kuassa.com/introducing-member-area

Windows:

Right-click on the shortcut to the DAW, and select “Run as Administrator“, then import the License(s) from that instance of DAW. You only need to do this once (you don’t need to Run as Admin every time)

Alternatively:

Manually copy/paste & overwrite the license file you downloaded to “Amplifikation One Files” folder on the same path with your *.dll plugin. For example, if your plugin is installed to:

“C:/Program Files/Steinberg/VstPlugins/Kuassa/AmplifikationOne.dll”

copy the license file “Amplifikation One.kuassa” to:

“C:/Program Files/Steinberg/VstPlugins/Kuassa/AmplifikationOne Files/AmplifikationOne.kuassa”

For 32-bit plugins, the default folder is in: C:/Program Files (x86)/

MacOS:

Copy/paste & overwrite the license file, for example, “AmplifikationOne.kuassa” to:

“/Users/[your user name]/Library/Application Support/Kuassa/AmplifikationOne/AmplifikationOne.kuassa”

 Note: in OSX 10.8 and above, the User Library folder is hidden. Click on “Go” on the menu and press+hold “Option” key to show the Library folder on the Go Menu

It’s a permissions problem from the MacOS. Please try the following steps to fix it:

1. Start a Terminal session from Applications->Utilities->Terminal
2. Navigate to the preset(s) directory, write this command: cd YourPresetFolder

Example if you put the preset on the desktop write this command: cd desktop

3. Write this command to change the preset(s) permissions, .kap extension for Amplifikation Vermilion preset is used as example: chmod 666 yourpresetname.kap

or if the preset name uses space(s), please use quotes (“) on the preset name: chmod 666 “your preset name.kap”

or this command to change all available presets on the directory: chmod 666 *.kap

1. The first step would be to go to:

Logic Pro X > Preferences > Plug-In Manager

Check:

1. The plugin shows up in the list, and
2. The plugin has been successfully validated and the ‘Use’ checkbox on the right is checked.

If not follow the next step:

2. Click “Reset & Rescan Selection” and wait for the validation to complete.

If it fails again, try the next method

3. Try deleting the Kuassa AU plugin :

1. Quit Logic Pro X.
2. Delete “[pluginname].component” from this directory: “Library/Audio/Plug-Ins/Components/”
3. Open Logic Pro X.
4. Make sure that the plugin is not listed anymore on your Logic Pro X’s plugin list. This is to make sure that you deleted the correct plugin on a correct folder.
5. Close Logic Pro X, restart the computer.
6. Install the new plugin version. Make sure you downloaded the correct version on https://kuassa.com/downloads

Please contact: support@kuassa.com

1. Quit your Host/DAW.
2. Delete “[pluginname].component” from this directory: “Library/Audio/Plug-Ins/Components/”
3. Open your Host/DAW.
4. Make sure that the plugin is not listed anymore on your Host/DAW’s plugin list. This is to make sure that you deleted the correct plugin on a correct folder.
5. Close your Host/DAW, restart the computer.
6. Install the new plugin version. Make sure you downloaded the correct version from here

A few numbers of DAWs always read both stereo channel and apply the effects even if there’s no signal on the input, for example, Sonar (Win) and Logic (Mac). On the top left of the plugin window, click on “IN” button and select only the Left Channel [Input L] or Right Channel  [Input R] depending on which input is used on your audio interface.

Basically, you only need to unpack the archive to any folder you want and then load in on Reason’s corresponding device.

1. Download the Classic Tones Collection from these links:
   https://www.kuassa.com/?dl_id=582
   https://www.kuassa.com/?dl_id=312
2. Unpack them to any place you like, for example, Documents
3. Open Reason
4. For easier access, create a new “Favorite” Tab on the Reason Browser and drag the unpacked Tones Collection folder to that Tab.
5. To load the Patch or Combi preset, drag the preset file to an audio track, or simply double-click it to create a new device automatically

Have fun!

Here are a few suggestions to troubleshoot:
Clear Browser Cache: Sometimes, cached data can interfere with the checkout process. Please clear your browser cache and try again.
Use a Different Browser: Switching to a different browser can help rule out browser-specific issues.

Alternatively, you can explore our authorized resellers as an alternative method for purchasing our products. Here’s some

This may caused by other Sale/Promotion taking place.it’s likely due to the coupon conflicting with the ongoing promotional discounts. The cart will apply the best available offer.

Our shopping cart system is designed to prevent the stacking of multiple promotions. If you have a coupon code, you can use it outside of promotional periods.

Simply go to your shopping cart on the top-right menu, and remove the item you don’t want there.

Sometimes the purchase process may get stuck due to many possible problem, from server overload to browser caching problem. I suggest you to try either of these options:

1. Try different browser or different computer
2. Clear your cookies/cache
3. Or try purchasing our product(s) from one of our resellers. See the list here: https://www.kuassa.com/meet-our-resellers-the-best-place-to-buy-our-products/

Yes we have educational discount. You can either:

1. Send us an e-mail from your .edu domain e-mail address. Or,
2. Send us a scan or a clear photograph or your student ID
3. Send either of the two to support@kuassa.com

We’ll give you a coupon code once received the information above.

Yes. They are a separate product. But you are eligible for a 30% crossgrade discount. Just e-mail us at info@kuassa.com and please include your order number/payment receipt so we can verify your ownership. Then, we will send you a coupon code to deduct your final price.

Yes, there’s a 30% crossgrade discount. Just e-mail us at info@kuassa.com and please include your order number/payment receipt so we can verify your ownership. Then, we will send you a coupon code to deduct your final price.

We would prefer to have a single license file for every products. Unfortunately, the Rack Extensions are handled directly by Propellerhead.
The Rack Extensions are closed proprietary format with different licensing type, fees, regulations, and limitations which makes it impossible to be treated like the native versions (VST, VST3, AU, AAX).
To be fair, all RE users are eligible for a discount voucher if they wanted to purchase the Native versions. We believe that our current options are best choices for both Reason users and other DAW users.

Upgrades mean, for example, the Kuassa Amplifikation One will be replaced by a new version. e.g. Kuassa Amplifikation TWO.
An upgrade price only applies if you want to upgrade from Kuassa Amplifikation ONE to Kuassa Amplifikation TWO which will have significant improvements in term of features and overall value. The upgrade price will be lower than a new purchase.

About updates, at this time our products are reaching version 1.x.x which are free for the owners of version 1.x.

You can visit our member area. There will be an upgrade button next to the license download link button if the new upgraded version available.

We, as a Non-European Company are required to collect Value Added Tax (VAT) on sales of electronically delivered merchandise and services to customers living in Europe. Basically, it’s a form of consumption tax on the purchase price collected by European Governments.

You can read more about VAT here: http://en.wikipedia.org/wiki/European_Union_Value_Added_Tax

For bulk orders, we could arrange special order. Please write to our sales dept. at: info@kuassa.com or wait for our promotional programs in the future.

a. When you bought our products via Kuassa webstore, you will receive a payment receipt via the e-mail address you provided at our website’s store page. You will be given a link to download the license file with registration details. Download the license file “ProductName.kuassa”. Simply locate the License File using the [Import License] selection box located at the [File] button on the upper-left corner of the plugin GUI.

b. If you bought from our reseller, you will receive a Serial Code that should be registered in our member area. Please follow this link for complete how to: https://www.kuassa.com/redeem

c. For instruction details, please refer to the Authorization Section of the corresponding product’s user manual.

See the steps here: https://kuassa.com/redeem

After a purchase via our website, the license file download link on the email sent from our store will be expired after a week. That’s why our Member Area will come handy. Read here to use yours: https://www.kuassa.com/redeem/

Otherwise, send an e-mail to support@kuassa.com, we’ll send you a new one for no charge.

That’s where our Member Area will come handy. Read here to use yours: https://www.kuassa.com/redeem/

Otherwise, send an e-mail to support@kuassa.com, we’ll send you a new one for no charge.

Users are allowed to authorize up to 5 (five) units of computers with a single license. For example; one desktop and one laptop, or one at your home and one at your office.
You can also authorize other computers, for example: on a rented studio, but please uninstall the plugin and delete the license after you finished.

You’re right, it’s intentional. Even though it isn’t mentioned specifically on the product page, we really want early completers to get an increased value from their Kuassa A360 licenses.

In terms of when we decide to raise the price or require completers to upgrade/update, we’re still debating internally, but this is another story for another day. We’ll see what happens and keep you posted.

“ProductName.kuassa” is a license file, not a plugin. The license file is supposed to be used to authorize the demo version of our plugin(s) which can be downloaded from here. Here are the steps to authorize the plugin:

1. Click on the download button or right-click on your license download link, select “Save Link As” or “Save Target As” (depends on your browser)
   Do not rename the file, save the file as “ProductName.kuassa”, to an easy to remember folder, usually Downloads or Desktop.
2. Some browsers are known to add other extensions such as “.txt” or numbers such as “-1” or “(4)” after the file name. Please delete these extra characters. It should be formatted as“ProductName.kuassa”.
3. Open your DAW, load the product, Click on [FILE] button on the top left corner from the plugin GUI and select “Import License“
   Select the “ProductName.kuassa”. file that you downloaded, and you’re ready to go.

Yes you can. Please note our policy regarding license transfer as follows:

• This is our current policy, which is subject to change at any time in reference to our term of use.
• After the license transfer the new user gets a new license key with his name.
• The new user will get full service and support.
• The new user’s e-mail address is updated in the database.
• The old user’s license for the sold/transferred product will be erased.
• Second-hand plugins cannot be resold or transferred.
• The new user will receive future updates.
• The service fee is $10 x number of plugin(s) or bundled product(s) to cover our support and operational. So, if you want to transfer 2 plugins, you need to purchase 2 license transfer tickets and so on.
• Bundled products are counted as 1 product.

This is the steps:

1. Purchase a transfer license ticket here, the fee is $10(+vat) for each number of product(s) license transfer to cover our support and maintenance.
2. Our system will send you a fulfillment e-mail and further instructions to send an e-mail to support@kuassa.com stating:

• Your e-mail address when purchased our product, or Order ID / Serial Code (ABCXXXXXX-XXXX-XXXXX)
• The product(s) you wish to transfer
• The new user’s full name
• the new user’s e-mail address

3. We will create a custom order for the new user to proceed, then he will receive a new license with his name. Please note that this step will be processed manually by us, so please be patient.
4. We will delete your license from our database.

E-mail address change at the member area are done manually. Please inform me your old e-mail address and the new address you want to change to, and e-mail those to support@kuassa.com